Reference

Understand Your Rights Before You Play

These terms set out what you agree to when you open and use your hbaji88 account — covering deposits through bKash, Nagad, and Rocket, how your account is managed, and what happens if something goes wrong.

Account Holder ResponsibilitybKash, Nagad, Rocket CoveredJurisdiction-Dependent AccessFair Use PolicyAccount Suspension Rights
hbaji88 Understand Your Rights Before You Play
TERMS SUPPORT CONTACT

Reach Us About Your Terms Query

If any part of these terms is unclear, or if you believe your account has been actioned incorrectly under them, our support team can walk you through the relevant clause and what steps apply to your situation. We handle terms-related queries through the channels below.

Live Chat Open the chat widget from your account dashboard for real-time help on terms queries, account holds, or payment verification questions.
Email Support Send a detailed message to our support address for written responses on account decisions, term disputes, or formal clarification requests.
Help Centre Browse the Help Centre for plain-language summaries of key clauses, including payment terms, account suspension rules, and how to appeal a decision.
HOW WE HANDLE ACCOUNTS

How hbaji88 Applies These Terms

We apply these terms consistently across all accounts. Here is how we handle the areas that matter most to you as an account holder.

Account Security Your account is protected by OTP verification on login and on withdrawal requests. We never ask for your PIN or wallet password through any support channel.
Data Handling We collect only the information needed to verify your identity and process payments. Your bKash, Nagad, or Rocket number is stored securely and used only for transaction matching.
Retention and Deletion Account data is retained for as long as your account is active and for a period after closure as required by our internal compliance process. You may request deletion by contacting support.
Appeals and Changes If you disagree with an account decision made under these terms, submit a written appeal through email support. We review each case against the specific clause applied.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

Access and eligibility depend on your local law and region. If a specific clause conflicts with applicable law where you are, that clause does not apply to you, but the rest of the terms remain in effect.

We may suspend or permanently close an account that breaches these terms. You will be notified through your registered contact, and any verified balance may be returned after review.

No. These terms permit one account per individual. Duplicate accounts are subject to closure, and any funds held across them may be consolidated or withheld pending investigation.

Contact support via email with your bKash, Nagad, or Rocket transaction reference and the date of the transfer. Our team will match it against our payment records and respond in writing.

We post updates to these terms on this page. Continuing to use your account after a change is published means you accept the updated version. Check this page periodically for the current version.

Send a deletion request through email support from your registered address. We will confirm receipt and process the request in line with our data retention obligations.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.